Responsible Gaming

Gaming Should Be Entertainment

At Charlie and Flo's, we believe online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gambling always carries a risk of loss, and it's important to play within your means and for fun.

We're committed to promoting responsible gaming and supporting our players in New Zealand to gamble safely and responsibly.

Age Verification

Online pokies in New Zealand are strictly for players aged 18 years and over. If you are under 18, you must not access or use our gaming services.

We conduct age verification checks during account registration. Providing false information about your age is a violation of our terms and may result in account suspension and forfeiture of funds.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Gambling more often or with larger amounts than intended
• Chasing losses by gambling more to try to recover money lost
• Hiding your gambling activity from family, friends, or partners
• Gambling to escape stress, anxiety, depression, or other negative emotions
• Neglecting work, study, family, or other responsibilities due to gambling
• Borrowing money or getting into debt to fund gambling
• Lying to others about the time or money spent gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Experiencing relationship conflict because of gambling habits
• Believing you have a "system" or special ability to predict gambling outcomes

Self-Help Tools & Controls

We provide several built-in tools to help you manage your gaming:

• Deposit Limits: Set a maximum amount you're willing to spend per day, week, or month. Once reached, you cannot deposit further until the period resets.
• Loss Limits: Set a maximum loss limit to control how much you're willing to lose in a given timeframe.
• Reality Checks: Receive regular notifications during play sessions reminding you of the time and money spent.
• Session Time Limits: Set a maximum duration for your gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period (minimum 24 hours) or indefinitely.

To adjust these settings, visit your account settings page or contact our support team.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available:

New Zealand Services

• Problem Gambling Foundation (PGF)
  Free, confidential support for problem gambling
  Phone: 0800 664 262
  Website: www.pgf.nz
• Gambling Harm Helpline
  Funded by the New Zealand Government
  Phone: 0800 654 655
  Available 24/7, free and confidential
• Samaritans Aotearoa New Zealand
  General mental health and crisis support
  Phone: 1800 625 119
  Website: www.samaritans.org.nz

International Services

• GamCare (UK)
  www.gamcare.org.uk
• GamStop (UK Self-Exclusion Scheme)
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (USA)
  www.ncpgambling.org

Get Help Today

If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—trained counsellors are available to assist you confidentially and free of charge.

Contact the Problem Gambling Foundation (NZ) on 0800 664 262 or visit www.pgf.nz to speak with someone today.

Remember: recovery is possible, and support is available.